Who we are
Our website address is: https://the-slovenia.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Terms and Conditions
These general terms and conditions apply to the www.the-slovenia.com/shopi online store, user rights, and the business relationship between the Provider and the Buyer. By making any transaction on this website, the Buyer agrees that he is familiar with the general terms and conditions and has consented to them without reservation. The general terms and conditions of the www.the-slovenia.com/shop online store have been prepared in line with the Consumer Protection Act (ZVPot-OCT2), based on recommendations of the Slovenian Chamber of Commerce and the international policy for e-commerce. The Provider at the online store www.the-slovenia.com/shop is IQbator d.o.o., Miklošičeva 38, 1000 Ljubljana, Slovenia, Europe, VAT number: SI90487605 (taxable company). The Buyer is any person that places an order and receives confirmation of the order from the Provider. The Provider is committed to continually safeguarding Users’ personal information. The Provider shall use personal information solely to fill orders (send information, offers, and invoices) and for necessary communication. User information shall not be given to unauthorized persons under any circumstances.
The customer can choose between the following payment methods
- A payment by credit cards
- PayPal money-transfer system
The data which is submitted by the user via forms found at the web pages www.the-slovenia.com/shop or via any other way (by e-mail, telephone etc.) are confidential and are treated in concordance with the valid Slovene legislation. We will protect the personal data and prevent their misuse. The personal data will be used only for the purposes approved by the user. The user himself is also responsible for the safety of personal data by making sure that his user name and password are safe.
- Delivery of the ordered goods from the online store is also possible in most countries around the world.
- The shipping rate for different countries is based on weight and is calculated at the checkout.
- International Delivery time for items in stock is usually 3-10 days.
- The delivery period may be longer in countries with customs administration.
- If the goods you ordered are out of stock, a delivery period will be mutually agreed.
The buyer has the right to resign from the contract with www.the-slovenia.com/shop in writing within 14 days of receipt of goods, namely on e-mail [email protected]. Returned goods must be unused, undamaged, quantitatively unchanged and in the original packaging. It is also obligatory to add a copy of the original bill to the return. After that the buyer must return the goods to the company within 14 days after the written notification on the following address: IQbator d.o.o., Miklošičeva 38, 1000 Ljubljana, Slovenia. The buyer covers the costs of return of goods. IQbator d.o.o returns the entire purchase price instantly after the receipt of returned goods in the original method of payment.
- When you click the VIEW CART button, you can change any of the quantities of the products selected and then also click the “Update quantities” button.
- An order can be placed as a registered user or a guest.
- The history and order status can be monitored at any time for registered costumers under “My Account”.
- All the information about the order is also sent to your email address.
- YOUR ORDER IS WAITING
After placing your order, you receive an email with your order details. You can always check the status and content of your order under the tab “My account” on our website.
- YOUR ORDER IS BEING PROCESSED
Your order is further processed and it gets the status: „in the processing“. We will check the availability of products and will either confirm or deny the order with a reason. We are doing everything to update all the products in stock at our online shop. Despite we are doing our best, there is a possibility of mistakes, because of the uniqueness of our products. Besides that, we have two physical shops and it is also possible the same product is bought at the same time. For all these reasons it can happen that our products is unavailable. In this case we will try our best to provide the availability of product. If we will not be able to provide it, we will to refund the purchase money.
- YOUR ORDER IS COMPLETED
We dispatch the product after we receive payment through pro forma invoice. You are informed about your dispatched product by an email. When the product is dispatched, the order gets the status „completed“. Your receipt is included in your parcel.
Complaints and disputes
The service provider adheres to the applicable laws on consumer protection. Complaints, comments, claims and statements can be emailed by users to [email protected], by phone on +386 30 316 602 or by regular post to IQbator d.o.o., Miklošičeva 38, 1000 Ljubljana, Slovenia .
The service provider will confirm receipt of the complaint within five business days at the latest, notify the customer of how long it will take to process the complaint, and keep the customer continuously informed about the course of the complaint procedure. The service provider will strive to the best of its ability to ensure that all disputes are resolved amicably.